I am an award winning UX and Service Designer. I transform user insights into meaningful experiences by creating intuitive designs, considering the business needs and amplifying impact. I specialize in UX research and design along with having holistic knowledge of service design.
Soul-Full is a service to empower Indian men living in the UK to cultivate a positive self-concept. It does this through the medium of cooking and communal dining all while having genuine conversations with like-minded people. Soul-Full encourages open communication with the help of a trained facilitator and motivates users to adopt daily self-reflection through quick and intuitive process.
This project needed me to develop good facilitation skills. During the primary research I planned the order of the research methods to put the participants in a self-reflective zone. I facilitated the focus group to fill the gaps in the insights that I had generated. Similarly, during the ideation phase, co-design session was conducted where I used multiple methods seamlessly to encourage participants to think innovatively. This even helped me in generating my final idea. Similar to my interests, I showed good skills when it came to conducting research, generating insights and facilitating group sessions.
Testing is an important phase that helped me in designing the service. My initial idea was about incentivising users to self-reflect, but testing made me realize that something that people have never done before, they won’t do the same thing forever even if they have an incentive.That is when I changed the core of my idea. My knowledge on usability resulted in minimal usability issues. Additionally, being able to ask the right questions gave me a clearer idea about the user needs.
The complete research and design process was an iterative one. It required me to keep a flexible mindset and an open mind when it came to negative feedbacks and changes. I am well versed with creating initial prototypes, test it and make changes again till all the main criteria are met. In the case of soul-full the design process went through four phases before the end product and service was finalized. I adopted a mix of lean and agile framework.
The video shows how Soul-Full works, its main features and how it helps one in the need of personal assistance. Soul-Full goes beyond just cooking; it’s about fostering meaningful connections, finding solace in shared struggles, and celebrating individual triumphs.
This project was about customer centricity in banks. Done in collaboration with CAPCO we had to find key pain points and user segments before designing the solution. We carried mixed methods of research and then developed a storytelling-based learning platform for investments.
Popow was an experience design project which was about designing an intuitive but innovative solution to encourage families in the UK to save more energy.
A research project that resulted in multiple design opportunities. The research was carried around the laundry products that male students living in student accommodations in the UK use to wash their laundry and how it affects sustainability.
Currently working as a part-time UX Designer at University of Glasgow I have previous background of working as a UX designer for 1 year in a fin-tech start-up. Before that I have worked and managed, in an MNC, a team of 30+ people.