I am passionate about seeking innovative solutions that truly answer my users needs. My talent lies in big picture thinking and storytelling.
Industries may experience significant transformations because of AI, leading to shifts in job availability and skill requirements. Becoming a long-term planner allows individuals to navigate to future, while proactively developing the necessary skills to remain competitive in the job market.
This project has allowed me to deepen my skills into UX and Service Design, from application of UX methods, to qualitative research and professionalism, this module has been beneficial by creating a well rounded UX professional.
A Gamified Career Development Planning Service for individuals at risk of AI automation.
It stars the main user ‘Terry’ as he moves through his career until he hears that his job may be lost and he might need to shift career completely. His livelihood is threatened by AI automation and he is unsure of what to do next.
This was a module designed to encourage cohesive teamwork, while working on an industry brief that simulated a real-world project. We were tasked with finding our ideal team dynamic and then working towards the best possible outcome for the client.
The Brief: How can banks leverage AI, internally to create innovative products and services to improve customer experience, provide cost savings, and manage potential risks associated with this technology?
This is a group and individual project focused on helping a young affluent families with reducing domestic energy consumption and increasing the households engagement with climate action through the use of a mobile app.
UX Masters Industry Project with Capco: Mock-brief, to incorporate ‘ChatGPT’ into mobile banking. I took initiative to lead research and handle client communication. I had a large part of the final idea and in ensuring that our team remained on the right track.
Key relevancies: Team & Collaboration skills, Client Communication, Problem solving, Adaptability.